|
Terms of Sale
Minimum Order
Minimum opening order is $5000
top
Minimum reorder
• Quebec and Ontario $1000
• Alberta, Manitoba, Saskatchewan, Maritime Provinces $1000
• BC and U.S.A. is $1500
If a repeat order is received for less than the minimum a $75 handling fee will be applied. Please contact your sales representative for further information.
top
Custom Orders
There is a minimum of $1500 for all custom orders. Custom orders require a 50% deposit. Orders normally take 8 weeks for delivery but may take up to 12 weeks.
top
Forms of Payment
• We accept Visa, MasterCard, American Express, Interac, check, as well as bank transfers.
• All orders are COD
• All prices are ex-warehouse
• All goods remain the property of Kinetic Living Concept Inc. until payment is made in full
• All prices are subject to change without prior notification
top
Warranty & Customer Satisfaction
At Kinetic our job is done when the customer is satisfied. Satisfaction is guaranteed on all of our products. In the event of a manufacturing or material fault Kinetic will either replace the component of, or if need be, the entire item at no charge.
top
Case Packs
Some products are sold in case packs to protect them during shipping. Under no circumstance will a case pack be made any other size than stated.
top
Invoiced Orders
Invoiced orders must be picked up or shipped within 14 days. After 14 days orders may be subject to availability or holding charges will be applied. Charges are $10 per day per cubic meter.
top
Cancellations & Return Policy
If an order is cancelled or returned for any reason other than manufacturing or material defects, a 20% restocking fee will be applied. Kinetic will only accept goods that are returned undamaged and in their original packaging.
Damages & Freight Claims
All merchandise is carefully inspected and packed prior to leaving our warehouse. It is the customer’s responsibility to inspect the merchandise at the time of delivery. Claims of loss or damage must be noted on the bill of lading at the time of receipt and reported to Kinetic immediately upon receipt of shipment. Receivers should write a brief specific description of their claim.
top
Return Authorization
All returns require an RA# (return authorization) or they will be refused by warehouse. The RA# must be visible on the manifest or bill of lading in order to be recognized as valid. Credit or refund will only be issued by Kinetic after the returned merchandise is counted and inspected by our warehouse. Payment deductions at the time of delivery will be allowed only by special permission of this office.
top
Disclaimer
Kinetic makes no express or implied warranties including any warranty of merchantability or fitness for particular use, and is not responsible for improper installation, inadequate maintenance, abuse, normal wear and tear, or failures reported after conclusion of the warranty period. Kinetic will not assume responsibility for any claims in excess of our charges for the merchandise involved. Solely to the extent and in the manner set forth herein, Kinetic warrants its products to be free defects in workmanship for the stated warranty period from the date of purchase. Kinetic will repair or replace merchandise at our option upon inspection at our facility. Transportation is the responsibility of the user.
To the extent not prohibited by law, Kinetic shall in no event bear any further liability other than expressed above, whether direct or consequential. Customer agrees to defend, indemnify, and save Kinetic harmless from any and all liability whatsoever which may arise from use by customer, or by others of the service or merchandise provided hereunder. We are not responsible for loss of use, replacement cost, rental value, loss of sleep, or discomfort resulting from a warrantable failure, or any other incidental or consequential damage.
|
